Two Ways To Submit A Claim

There are two ways you can submit a claim. Just have your Web access ID or member identification number and your group contract number handy, and choose which option suits you best. It?s easy! Personalized Dental and Extended Health claim forms can be downloaded and printed from

  • Internet ? You have the option of submitting your dental claims online using our Plan Member Services Web site. Just follow the easy steps. Once your claim has been processed, we?ll send you an e-mail to notify you about the status of your claim, and in most cases, your claim amount will be deposited to your bank account within 24 to 48 hours. Plans are under way to expand this service so that you can also submit other types of health claims online as well. We will keep you advised when these services are available.

  • Mail ? Please complete your claim form carefully, and read and sign the consent before mailing in your claim to the appropriate Sun Life Financial claims office indicated at the bottom of your form. Please include original receipts, and remember to keep a copy of the claim form and receipts for your personal records.

Pay-Direct drug cards

If you should need an additional card (e.g. for a dependent child or student) or misplace your own card, you can download and print a replacement (paper) Pay-Direct drug card from our password-protected Plan Member Services Website. Paper cards are accepted at all pharmacies.

Member Services @

It?s easy to access our Plan Member Services Web site! Once your plan transfers to Sun Life Financial, simply go to and use your Access ID and password to sign on.

Here are some additional ways you can use our Plan Member Services Web site:

  • Submit dental claims online
  • View medical and dental claim information, including an explanation of how your claim was assessed
  • Sign up for direct deposit of claim payments to your bank account
  • Check on your benefit coverage
  • Check when you?re eligible for coverage of your next dental exam
  • Download and print personalized claim forms
  • Update your personal information, such as your address, telephone number, e-mail address and Internet password
  • Link to the Health and Work Resource Centre, which contains a wide range of information on health-related topics, from stress management to good nutrition. Visit